23 April, 2019

Customer Satisfaction Survey Results For 2018

AIE is pleased to announce its 2018 customer satisfaction survey results. The survey is conducted on an annual basis across all our major Oil and Gas Integrity Management Service contracts in the Middle East and North Africa region.

Some of our client responses to the question “How is AIE rated with comparison of other similar companies in this field”:

“Very good: proactive, supportive, responsive, cooperative and collaborative”

“Deliver quality work and cut through complexity effectively”

“Excellent performance incomparable to the other companies I worked with”

AIE is proud to consistently meet and exceed client expectations. Not only do our robust integrity management systems make the industry a safer place but also maximizes the client’s facilities’ lifetime and reduces OPEX.

The survey is completed purely by our external clients, comprising of 13 questions covering topics such as the quality of services, performance of staff, project delivery and cost management. The questions are rated on a scale of 1 to 5, ranging from 1 “poor” to 5 “excellent”.

The survey is taken seriously and managed stringently in accordance with our ISO9001 certified quality management system. This survey helps us to maintain and further improve our quality of work and end results for the client.

The graph below communicates our average 2018 customer satisfaction results across all major clients we serve.

RESULTS FOR 2018

Our Questions

  • A Team displayed a strong commitment to SHE&Q standards and plans across the project.
  • B Costs were well controlled & appropriately reported.
  • C Planning process demonstrated working systems and sufficient contingency planning.
  • D Scope change process was timely, effective and accurate.
  • E Milestones were achieved on target.
  • F Deliverables and services met expectations.
  • G Client, contractor, supplier, partner interfaces were well-defined and managed.
  • H Right balance of experience and technical competence across the teams.
  • I Team and key players were able to meet the demands of the job.
  • J Proactive approach to adopting improved work process and design methods.
  • K Good rapport between Client and team personnel at all levels.
  • L AIE provided good value for money.
  • M Performance of AIE Staff.

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