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Customer Satisfaction Survey Results For 2017

22 Apr

AIE has released its 2017 customer satisfaction survey results. The survey is conducted on an annual basis across all our major Oil and Gas Integrity Management Service contracts in the Middle East and North Africa region.

AIE is proud to consistently meet and exceed client expectations. Not only do our robust integrity management systems make the industry a safer place but also maximizes the client’s facilities’ lifetime and reduces OPEX.

The survey is completed purely by our external clients, comprising of 14 questions covering topics such as the quality of services, performance of staff, project delivery and cost management. The questions are rated on a scale of 1 to 5, ranging from 1 “poor” to 5 “excellent”.

The survey is taken seriously and managed stringently in accordance with our ISO9001 certified quality management system. This survey helps us to maintain and further improve our quality of work and end results for the client.

The graph below communicates our average 2017 customer satisfaction results across all major clients we serve.

OUR QUESTIONS

A. Team displayed a strong commitment to SHE&Q standards and plans across the project.
B. Costs were well controlled and appropriately reported.
C. Planning process demonstrated working systems and sufficient contingency planning.
D. Scope change process was timely, effective and accurate.
E. Milestones were achieved on target.
F. Deliverables and services met expectations.
G. Client, contractor, supplier, partner interfaces were well-defined and managed.
H. Right balance of experience and technical competence across the teams.
I. Team and key players were able to meet the demands of the job.
J. Proactive approach to adopting improved work process and design methods.
K. Good rapport between Client and team personnel at all levels.
L. AIE provided good value for money.
M. Performance of AIE Staff.
N. After Sales Services Support.



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