21 March, 2017

Annual Customer Satisfaction Survey Results

AIE has released its 2016 customer satisfaction survey results. The survey is conducted on an annual basis across all our major Oil and Gas Integrity Management Service contracts in the Middle East and North Africa region.

The survey is completed purely by our external clients, comprising of 14 questions covering topics such as the quality of services, performance of staff, project delivery and cost management. The questions are rated on a scale of 1 to 5, ranging from 1 “poor” to 5 “excellent”.

The survey is taken seriously and managed stringently in accordance with our ISO9001 certified quality management system.

The graph below communicates our average 2016 customer satisfaction results across all major clients we serve.

Results for 2016

Customer Survey Oil and Gas Asset Integrity Engineering 2016

Our Questions

A Team displayed a strong commitment to SHE&Q standards and plans across the project.
B Costs were well controlled and appropriately reported.
C Planning process demonstrated working systems and sufficient contingency planning.
D Scope change process was timely, effective and accurate.
E Milestones were achieved on target.
F Deliverables and services met expectations.
G Client, contractor, supplier, partner interfaces were well-defined and managed.
H Right balance of experience and technical competence across the teams.
I Team and key players were able to meet the demands of the job.
J Proactive approach to adopting improved work process and design methods.
K Good rapport between Client and team personnel at all levels.
L AIE provided good value for money.
M Performance of AIE Staff.
N After Sales Services Support.

We are immediately available to support any requests or
enquires relating to our asset integrity products and services.

    Your Name (required)

    Your Company (required)

    Your Email (required)

    Your Mobile Number

    How did you hear about us? (required):

    Reason for interest (required):

      Your Name (required)

      Your Company (required)

      Your Email (required)

      Your Mobile Number

      How did you hear about us? (required):

      Reason for interest (required):

        Your Name (required)

        Your Company (required)

        Your Email (required)

        Your Mobile Number

        How did you hear about us? (required):

        Reason for interest (required):

        Join Us

        Register Now

        Got a Question?

        Ask Us

        Learn more about
        Our Services

        Contact Us

        Book Your Seat

        Click Here

        View The Online
        Training Calendar

        Click Here

        See Veracity in action
        Request a Demo

        Click Here

          Your Name (required)

          Your Company (required)

          Your Email (required)

          Your Mobile Number

          How did you hear about us? (required):

          Reason for interest (required):

            Your Name

            Module Title

            Your Email Address

            How can we help you with this module?

              Your Name (required)

              Your Company (required)

              Your Email (required)

              Your Mobile Number

              How did you hear about us? (required):

              Reason for interest (required):

                Your Name (required)

                Your Company (required)

                Your Email (required)

                Your Mobile Number

                How did you hear about us? (required):

                Reason for interest (required):

                  Your Name (required)

                  Your Company (required)

                  Your Email (required)

                  Your Mobile Number

                  How did you hear about us? (required):

                  Reason for interest (required):

                    Your Name (required)

                    Your Company (required)

                    Your Email (required)

                    Your Mobile Number

                    How did you hear about us? (required):

                    Reason for interest (required):

                      Your Name (required)

                      Your Company (required)

                      Your Email (required)

                      Your Mobile Number

                      How did you hear about us? (required):

                      Reason for interest (required):

                        Your Name (required)

                        Your Company (required)

                        Your Email (required)

                        Your Mobile Number

                        How did you hear about us? (required):

                        Reason for interest (required):

                          Your Name (required)

                          Your Company (required)

                          Your Email (required)

                          Your Mobile Number

                          How did you hear about us? (required):

                          Reason for interest (required):

                            Your Name (required)

                            Your Company (required)

                            Your Email (required)

                            Your Mobile Number

                            How did you hear about us? (required):

                            Reason for interest (required):

                              Your Name (required)

                              Your Company (required)

                              Your Email (required)

                              Your Mobile Number

                              How did you hear about us? (required):

                              Reason for interest (required):

                                Your Name (required)

                                Your Company (required)

                                Your Email (required)

                                Your Mobile Number

                                How did you hear about us? (required):

                                Reason for interest (required):

                                  Your Name (required)

                                  Your Company (required)

                                  Your Email (required)

                                  Your Mobile Number

                                  How did you hear about us? (required):

                                  Reason for interest (required):

                                    Your Name (required)

                                    Your Company (required)

                                    Your Email (required)

                                    Your Mobile Number

                                    How did you hear about us? (required):

                                    Reason for interest (required):

                                      Your Name (required)

                                      Your Company (required)

                                      Your Email (required)

                                      Your Mobile Number

                                      How did you hear about us? (required):

                                      Reason for interest (required):

                                        Your Name (required)

                                        Your Company (required)

                                        Your Email (required)

                                        Your Mobile Number

                                        How did you hear about us? (required):

                                        Reason for interest (required):

                                          Your Name (required)

                                          Your Company (required)

                                          Your Email (required)

                                          Your Mobile Number

                                          How did you hear about us? (required):

                                          Reason for interest (required):