AIE has released its 2016 customer satisfaction survey results. The survey is conducted on an annual basis across all our major Oil and Gas Integrity Management Service contracts in the Middle East and North Africa region.
The survey is completed purely by our external clients, comprising of 14 questions covering topics such as the quality of services, performance of staff, project delivery and cost management. The questions are rated on a scale of 1 to 5, ranging from 1 “poor” to 5 “excellent”.
The survey is taken seriously and managed stringently in accordance with our ISO9001 certified quality management system.
The graph below communicates our average 2016 customer satisfaction results across all major clients we serve.
Results for 2016
A Team displayed a strong commitment to SHE&Q standards and plans across the project.
B Costs were well controlled and appropriately reported.
C Planning process demonstrated working systems and sufficient contingency planning.
D Scope change process was timely, effective and accurate.
E Milestones were achieved on target.
F Deliverables and services met expectations.
G Client, contractor, supplier, partner interfaces were well-defined and managed.
H Right balance of experience and technical competence across the teams.
I Team and key players were able to meet the demands of the job.
J Proactive approach to adopting improved work process and design methods.
K Good rapport between Client and team personnel at all levels.
L AIE provided good value for money.
M Performance of AIE Staff.
N After Sales Services Support.