AIE has published its 2015 customer satisfaction survey results. The survey is conducted on an annual basis across all our major Integrity service contracts in the Middle East and North Africa.
The survey is completed purely by our external clients, comprising of 14 questions covering topics such as the quality of services, performance of staff, project delivery and cost management.
A Team displayed a strong commitment to SHE&Q standards and plans across the project.
B Costs were well controlled and appropriately reported.
C Planning process demonstrated working systems and sufficient contingency planning.
D Scope change process was timely, effective and accurate.
E Milestones were achieved on target.
F Deliverables and services met expectations.
G Client, contractor, supplier, partner interfaces were well-defined and managed.
H Right balance of experience and technical competence across the teams.
I Team and key players were able to meet the demands of the job.
J Proactive approach to adopting improved work process and design methods.
K Good rapport between Client and team personnel at all levels.
L AIE provided good value for money.
M Performance of AIE Staff.
N After Sales Services Support.
The questions are rated on a scale of 1 to 5, ranging from 1 “poor” to 5 “excellent”. The survey is taken seriously and managed stringently in accordance with our ISO9001 certified quality management system.
The graph below communicates our average 2015 customer satisfaction results across all major clients we serve.
For comparison, our 2014 results are shown below.
The following infographic compares the results of the 2014 survey to the 2015 survey.
Neil Flemming, Managing Director of Asset Integrity Engineering (AIE), commented:
The annual customer satisfaction survey is very important to us because it is an open and honest platform for our clients to provide valuable feedback on our services, which we can then measure.
The 2015 results mirror those of 2014, which are extremely positive. The results are very encouraging, considering the growth of our company over the last 12 months, and the difficult market conditions within the Oil and Gas industry at present.
The challenge for AIE is to maintain the same level of quality and customer service that our company has become known for, as we grow and move into new and more complex regions of the world. Our new Integrity service contracts in Algeria, Oman and Kurdistan are off to a good start, hence, we are confident that we will uphold our reputation.
I am firmly committed and resilient in ensuring the standards of our business do not slip and we continue to build on a very solid foundation.